FAQ

How much will it cost to have my house cleaned?

The price to clean your home is based on many factors; the size of your home and the frequency of cleaning are the two main factors.  We also take into consideration your priorities and instructions.  As each home is entirely different, we will meet with you to review your home and personal needs prior to scheduling your cleaning. Our pricing is in line with the local average defined by HomeAdvisor True Cost Guide.

How many people will do the cleaning?

We generally work in teams of two employees, but occasionally we may need to send a team of three.

Do you provide supplies and equipment?

We bring absolutely everything we need to clean your home for you.

Do I get the same team each visit?

We book you with the same team each visit; we know that the more familiar they are with your home and your priorities, the happier you will be.  Changes may occur periodically, but consistent results are our goal.

What if I am unable to be at home for the cleaning?

Most of our customers are not home when we clean. Our staff is accustomed to working from the personalized instructions we maintain for your home.  As long as we have access to your home, we’ll be there to clean.

 

What is the difference between Total Clean and a cleaning lady?

Total Clean manages every aspect of employment, including filing all required state and federal paperwork and payroll taxes for our employees. You are at no risk while we are working in your home because each and every one of our employees is bonded and insured.  We assume absolutely all liability for our employees and their actions.

As required by law, we comply with the required social security, workers' compensation, state and federal unemployment and disability insurance requirements. 

When you hire an independent cleaning person, it is important to understand your obligations as a household employer.  For more
information see IRS Publication 756 at http://www.irs.gov/taxtopics/tc756.html.

What is the difference between Total Clean and another cleaning service?

Total Clean is a privately owned company, not a franchise,  that has more than 30 years experience in professional residential cleaning.  It is the one and only service that we provide.  We have exclusively served Lamorinda since 1985.

 

What if I am not happy?

Do not ever hesitate to contact the office if you have a complaint or a concern.  If you are ever dissatisfied with your service, we will return the next day to address whatever was missed.  And if you still are not pleased, you pay nothing.  No other cleaning service offers this money back guarantee.

 

Do I have to sign a contract?

We understand that we must earn your trust and approval each time we visit your home.  For this reason, we do not ask you to sign a contract; we depend on open communication and your honest evaluation of our service to earn the right to clean again.

What about holidays and vacations?

We do observe all legal holidays; if your scheduled cleaning falls on a holiday, we will be in touch with you for rescheduling.  If you need to change a cleaning date due to your vacation plans, we appreciate at least 72 hours notice.  We can be as flexible as you need.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Total Clean

1605 School Street Suite 106, Moraga, California 94556

CALL FOR A FREE ESTIMATE  925-376-1004

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